Privacy Policy

Last Updated: 2026-08-18

Privacy at a Glance

  • What we collect: Account details, identity verification, payment info, and technical device data.
  • Why we collect it: To manage your account, process payouts, prevent fraud, and meet legal requirements.
  • Who sees it: Only our internal team and essential partner providers (payments/security). We never sell your data.
  • Retention: Kept for the life of your account plus the time required by Malaysian law.
  • Your control: You can request access or deletion via our support channels.

Introduction and Scope

Welcome to 77cuci. This Privacy Policy explains how we handle personal information for users operating within Malaysia. By using our platform, you agree to the practices described in this document.

This policy applies exclusively to the services provided by 77cuci. It does not cover any third-party websites, external payment gateways, or external affiliate links that you may visit after leaving our platform. We encourage you to review the privacy policies of any third-party services you interact with.

Personal Information We Collect

Account and Identity Data

We collect information provided during registration to establish your identity and maintain your account security.

Verification Documents

To comply with gaming regulations, we may request government-issued identification to verify your age and residency.

Payment Data

Information required to facilitate deposits and withdrawals, processed securely through our partner payment providers.

Gaming and Transaction Activity

Records of your wagers, wins, losses, and financial transactions to ensure fair play and account accuracy.

Technical and Device Data

IP addresses, browser type, operating system, and device identifiers to optimize performance and detect fraudulent access.

Communication Records

Logs of your interactions with our support team via the channels available on this site.

How We Collect Data

We gather information through three primary channels:

  1. Directly from You: Information you enter when registering, updating your profile, or contacting support.
  2. Automatically: Technical data collected via cookies and server logs as you navigate our site.
  3. Partner Service Providers: Information received from our partner payment processors and identity verification services to confirm the validity of your transactions and identity.

Why We Use Data

Your data is used for specific, legitimate purposes:

  • Account Management: Creating and maintaining your user profile.
  • Financial Transactions: Processing deposits and withdrawals efficiently.
  • Compliance: Verifying age and identity to prevent underage gaming.
  • Security: Preventing fraud, multi-accounting, and ensuring the integrity of the gaming environment.
  • Personalization: Tailoring the user experience based on your preferences.
  • Legal Obligations: Fulfilling requirements applicable to gambling operators in Malaysia.
  • Marketing: Sending promotional updates only if you have explicitly consented to receive them.

When We Share Data

We do not sell, rent, or trade your personal data to third parties. We only share information with:

  • Essential Service Providers: Payment processors, identity verification services, and technical infrastructure providers that allow our site to function.
  • Legal Authorities: When required by law, under a valid legal order, or to protect the safety and rights of our platform and users.

How We Protect Data

We implement robust security measures to protect your information:

  • Encryption: Data transmitted between your device and our servers is encrypted in transit.
  • Access Control: Internal access to sensitive data is strictly restricted to authorized personnel only.
  • Isolation: Payment data is handled through isolated, secure systems provided by our partners.
  • Monitoring: Constant monitoring of system logs to detect and respond to unauthorized access attempts.

Cookies and Tracking

We use cookies to improve your experience, remember your preferences, and analyze site traffic. For detailed information on the types of cookies we use and how you can manage them, please visit our Cookie Policy.

Your Rights

Depending on your location, you have several rights regarding your personal data. You may exercise these by contacting our support team via the channels available on this site:

Right to Access Request a copy of the data we hold about you.
Right to Correction Request updates to inaccurate or incomplete information.
Right to Deletion Request the removal of your personal data.
Right to Portability Request your data in a structured, machine-readable format.
Right to Object Object to the processing of your data for specific purposes.
Withdrawal of Consent Opt-out of marketing communications at any time.

Note: Please be aware that even after an account closure request, certain data must be retained to comply with gambling regulations and anti-money laundering rules.

How Long We Retain Data

We retain your personal information for as long as your account remains active. Once an account is closed, we continue to store necessary data for the duration required by applicable law in Malaysia, specifically concerning financial records and regulatory compliance.

Age Limits

Our services are strictly restricted to individuals aged 18 years and older. If we discover that an account has been created by a minor, we will take immediate action to close the account and remove the associated personal data.

Parents or guardians who believe a minor is using our platform are encouraged to report this immediately through our support channels.

Cross-Border Transfers

To provide a seamless service, some of our technical and payment providers operate outside of Malaysia. In such cases, we ensure that appropriate safeguards are in place to protect your data during transfer and storage.

Changes to This Policy

We may update this Privacy Policy periodically to reflect changes in our practices or legal requirements. All updates are published on this page. We recommend checking the "Last Updated" date at the top of this page to ensure you are viewing the most current version.

Contact Us

If you have any questions, concerns, or requests regarding your privacy and the handling of your personal data, please reach out to us via our Support Page.